darxus: (Default)
darxus ([personal profile] darxus) wrote2007-10-20 02:41 pm

Boston Globe refuses to stop sending me postal spam.

Globe Direct, a wholly-owned subsidiary of The Boston Globe.

I've called them four times over the last 12 days. The first two on a Monday at 12:47, and Tuesday at 12:30. I've dug through their phone menuing labyrinth in an attempt to get a human and failed. Every time I left a very polite voicemail with my name, phone number, a request that they stop mailing me, and a request that they call me.

So I called the Boston Globe's main number, and asked them what I should do, given that they own this company that refuses to stop mailing me. After they suggested that I do what I've been doing, their response was:

"I guess there's not really much more you can do."

So I asked for contact info for someone within the Globe to complain to. They gave me:
Director of Sales
Susan Hunt Stevens
617-929-7310
She has no voicemail. Can't wait for Monday.

Re: did you have any success?

[identity profile] darxus.livejournal.com 2008-04-18 02:58 pm (UTC)(link)
Yes. The rest of the process was still infuriating, but the path from this post was very direct. I called that number, she was out, her voicemail gave me another number, I called that, the person eventually got me off the list.

Later, much better information showed up here: http://community.livejournal.com/davis_square/1142581.html