Do you ever think about security?

[darxus]

I just got a call from RCN saying my bill payments haven't gone through. They suggested I call back at a number provided by them and give them my credit card info.

In that situation, does it occur to you that you have no evidence that the person you're giving your credit card info to is actually RCN?

I said no, I'll get the number off the web. She said "Well this is a different number." Then I pointed out I have no evidence of who she is, and she said okay. It amazes me that people expect people to be okay with this, because, presumably, people usually are.

Comments

[ricevermicelli.livejournal.com]

Yeah, that's a pretty fascinating phishing scheme there. The standard advice is that you should not give out your credit card information over the phone unless YOU call THEM for a legitimate business purpose. But I don't think that applies when you call the mysterious 800 number in order to give your number to confirm your bill payments.

In your shoes I would do a reverse lookup on the 800 number (or just type it into google and see what pops up), and then I'd call the number on the back of my credit card and get my current balance, and then I'd check my bank to see the checks had cleared. But I wouldn't call the number given. Frankly, if the credit card company knows you've made payments, I don't see why they haven't credited them to your account.