Do you ever think about security?

[darxus]

I just got a call from RCN saying my bill payments haven't gone through. They suggested I call back at a number provided by them and give them my credit card info.

In that situation, does it occur to you that you have no evidence that the person you're giving your credit card info to is actually RCN?

I said no, I'll get the number off the web. She said "Well this is a different number." Then I pointed out I have no evidence of who she is, and she said okay. It amazes me that people expect people to be okay with this, because, presumably, people usually are.

Comments

[temalyen.livejournal.com]

After working in a credit card call center for as many years as I did, I found the majority of people will give you whatever you want. I've called people before who have never spoken to me and they gave me enough information that would allow me to commit massive ID theft.

Then you have the paranoid people who called me (from the number on the back of the card) and are demanding I prove I work for the company before they give me any information. I think it's probably better to be like this than to just give all your information away.