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Comcast sucks.
About four days ago I got a call saying I needed to pay them.
Two days ago I set up automatic payment.
Today they shut my service off.
This morning I logged into the website from work and paid my full balance.
This evening, my service was still off.
I power cycled my modem, still off (all websites redirecting me to comcast)
I called. Eventually found my way to a human (they only want to let you talk to the automatic payment crap).
Except that the human wasn't listening. I was talking to an empty headset, listening to chatter in the background.
I called again. I was automatically redirected to billing still, but when I got to a human they told me my account was already activated.
So they transferred me to tech support.
And I waited on hold for a while.
Who told me to disconnect the power from my modem for 20 seconds.
It started working.
I asked if there was somehow something different between me pulling the power between me pulling the power for 3 seconds, and me pulling the power for 20 seconds. "Yeah, that's probably it."
I'm now convinced this is all a lie, and a mildly creative way to avoid saying "Sorry, we fucked up, I'll turn your access back on now."
Two days ago I set up automatic payment.
Today they shut my service off.
This morning I logged into the website from work and paid my full balance.
This evening, my service was still off.
I power cycled my modem, still off (all websites redirecting me to comcast)
I called. Eventually found my way to a human (they only want to let you talk to the automatic payment crap).
Except that the human wasn't listening. I was talking to an empty headset, listening to chatter in the background.
I called again. I was automatically redirected to billing still, but when I got to a human they told me my account was already activated.
So they transferred me to tech support.
And I waited on hold for a while.
Who told me to disconnect the power from my modem for 20 seconds.
It started working.
I asked if there was somehow something different between me pulling the power between me pulling the power for 3 seconds, and me pulling the power for 20 seconds. "Yeah, that's probably it."
I'm now convinced this is all a lie, and a mildly creative way to avoid saying "Sorry, we fucked up, I'll turn your access back on now."
no subject
Cable equipment is built to deal with crappy and unreliable conditions. As such it stores a lot of stuff internally and has capacitors to maintain that semi-volatile stuff across a power blip of a few seconds. If you want to force the equipment to hard reset itself you really do need to let that drain, which can take 10-20 seconds after you pull the power plug.